The healthcare world has already made the shift to value-based care, which has led to patient satisfaction having a significant impact on hospitals’ topline revenue. In this new model, a large part of health systems’ success lies in their patients’ experience, which is quantified through their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) score. To better improve their HCAHPS score, hospital systems are constantly searching for ways to work towards increasing their patients’ comfort and overall experience.
Simply put, patient satisfaction matters! There are a number of ways to help improve your patients’ experience and the products that your hospital uses can play a bigger role than you think. This is where Shumsky Therapeutic Pillows steps in.
The quality of your hospital’s products has a huge impact on patient satisfaction. Shumsky Therapeutic Pillows is proud to deliver top-of-the-line, washable, durable, and shrink-resistant pillows that are made in the USA. You can also customize our therapeutic pillows with your hospital’s logo, staying front of mind for your patients as they continue to use their pillows long after their hospital stay. This has been shown to encourage return patients, as well as improve your HCAHPS score.
Communication is also one of the biggest determining factors that play into HCAHPS scores, with nearly half of the survey questions pertaining to this. Everyone learns and grasps information in different ways and we hope to make the patient education portion of a procedure clear and simple with diagrams printed on one side of our therapeutic pillows. This provides both patients and doctors with a visual aid to better explain and understand what will be happening during surgery.
If you would like to learn more about how our pillows can help improve your hospital’s HCAHPS score, please contact us today to request a quote and a sample pillow!